ENTERACT DIGITAL CX FRAMEWORK
We minimize the gap between Brand Promise and Brand Experience
Benefits to customers
1
+
Increase in NPS in 2 quarters
40-
1000
%
Reduction in operations costs
>
1
%
First call resolution
Upto
1000
%
SLA Achievement
0
M+
Customer transactions annually
0
M+
Successful customer contacts
1
M+
Non voice transactions processed per year
1
% +
YoY increase in transactions processed
About Us
We are a team of passionate professionals with deep domain knowledge of designing customer lifecycle solutions for a diverse range of industries. We build customer experience solutions to enable clear Business Outcomes.
Benefits to customers
1
+
Increase in NPS in 2 quarters
40 -
1000
%
Reduction in operations costs
>
1
%
First call resolution
Upto
1000
%
SLA Achievement
0
M+
Customer transactions annually
0
M+
Successful customer contacts
1
M+
Non voice transactions processed per year
1
% +
YoY increase in transactions processed
Enteract Digital CX Managed Services
LIFE CYCLE
SOLUTIONS
- Customer Lifecycle Management that includes Customer Acquisition and Customer Services.
- Solution Lifecycle Management that includes Process, People and Platform (3P) Services.
- Program Lifecycle Management that includes Discover – Design – Develop – Deploy- Deliver (5D) Services.
DIGITAL BUSINESS ACCELERATION
Digital Business Acceleration framework includes:
- Flagship Enteract Digital CX Platform
- 3rd party Digital platforms & Toolkits
- Global Digital Ecosystem
All Integrated under one Framework. The solution is Modular, Scalable, Robust, Secure and Cloud Native. We will custom design this for your Environment.
ENGAGEMENT
MODELS
Enteract Operating and Engagement models includes a wide variety of Options for Customer and Partners.
Engagement: Project Based | Managed Services | Strategic JV / SPVs
Commercial: Managed Opex | Subscription | Hybrid Models | Asset Buy Outs / RTUs models.
Strategic: Co-Investments | Joint Product developments
ENTERACT DIGITAL CX PLATFORM
Enteract Digital CX Platform integrates 20+ Digital Platforms and Tools under ENTERACT framework to
offer a comprehensive solution that is Secure, Modular, Robust, Scalable and Digital Native.
CUSTOMER INTERACTION MODULE (CIM)
- Omni Channel Self & Assisted Services
- 15+ Social Media Channels Automation
- Powerful AI / NL enabled Services
- 15+ Channels | 50+ Languages
CUSTOMER ENGAGEMENT MODULE (CEM)
- Integrated Marketing, Sales CRM
- Service CRM & Helpdesk
- Build your CX Command Center
- Automated Process Management
COLLABORATION & PRODUCTIVITY MODULE (CPM)
- Multimedia Ecosystem Collaboration
- Remote working, Workforce Management
- Shared Calendar, Drives, Documents
- Knowledge & Learning Management
DIGITAL TOOLKITS AND MARKET PLACE
- Integrated OCR / Imaging Tools
- Integrated Robotic Process Automation
- Integrated eCommerce Sites
- Integrated Market place
SINGLE POINT OF OWNERSHIP
OUR PROGRAM LIFECYCLE SERVICES
DISCOVER
Assessments, Audits,
Baselining
Process gap analysis
Technology gap analysis
Performance analysis
Digital maturity assessment
Automation assessment
Baselining operations
DESIGN
Re-engineering, Roadmaps, ROI Timelines
Process re-engineering
CX architecture & CJM
UI / UX design
Interaction design
Technology design
Talent management
DEVELOP
Workflows, Automation,
UI/UX
Custom development integrations
Reporting and analytics
Automation & workflow
Custom prototypes
Agent interface
DEPLOY
Deployment, Testing, Integration, Documentation
Use case testing
Integration & testing
Custom configuration
Provisioning & engineering documentation
Training & handover
DELIVER
Change management, Support, Updates
Business operations
Change management
Technical support
Updates & training
Bug fixing / upgrades
Committed to Helping Our Clients Succeed.
We focus on enhancing your EFFICIENCY and EFFECTIVENESS
We focus on your ROI and REVENUES
ENTERACT is a brand under Vistas Global
Qatar | India | UAE | USA | Kenya
For queries, please reach out to enteract@vistasglobal.com